Frequently Asked Questions

Everything you need to know about bringing Litehouse into your home.

What is the typical shipping timeframe for furniture items?

Standard furniture orders are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.

Do you offer white-glove delivery and assembly?

Yes, white-glove delivery is available for most large furniture pieces at checkout. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most home decor items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Are your wood products sustainably sourced?

At Litehouse, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.

How can I track my order status?

Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Litehouse account dashboard.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna for larger home investments.